PRIVACY POLICY

The following principles apply to the personally identifying information we ask for and that you provide. ‘Personally identifying information’ is information that individually identifies you, such as your name, physical address or email address.


Data collection

General use of our site does not require you to submit any personally identifying information.

If you choose to complete and submit our online contact form, you may provide personally identifying information (typically your name, company name, email address and telephone number) in order for us to respond to your request or comments. This information may be stored on our servers and/or in hard copy, printed form.

Use of Personally Identifying Information

We will only process your personally identifying information in order to provide our services to you. We process your personally identifying information only for specific and limited purposes. We ask only for data that is adequate, relevant and not excessive for those purposes. The purposes for which we may use your personally identifying information are:

We will send a reply to your request by e-mail or telephone.

We may use your personally identifying information for marketing and market research purposes.

We may use your personally identifying information to help us improve our services and to help resolve any problems.

Disclosure of your Personally Identifying Information

We do not share, sell or distribute your personally identifying information with unrelated third parties, except we may be required to share or transfer the information in our databases to comply with a legal requirement, for the administration of justice, to protect your vital interests, to protect the security or integrity of our databases or our website, to take precautions against legal liability, or in the event of our sale, merger, re-organization, dissolution or similar event.

Information Corrections

We always aim to maintain the reliability, accuracy, completeness and currency of personally identifying information in our databases and to protect the privacy and security of our databases. However, we will correct, amend or delete any personally identifying information that is inaccurate and notify any third party recipients of the necessary changes.

If you wish to correct yours personally identifying information or if you have any questions about this Privacy Policy or concerns about the way we process your personally identifying information, please e-mail us at:    [email protected]

Cookies

This site does not use cookies.

Changes and Updates to this Policy

Please note this Privacy Policy will change from time to time. We expect most such changes to be minor, but there may be changes that are more significant. Regardless, we will post those changes on this page and, if the changes are significant, we will also provide a more prominent notice.

Introduction

In these terms and conditions, the expressions "we" and "us" mean Embroidery with a Smile.

The terms and conditions set out below constitute an agreement between you (the user) and us and set out the conditions upon which you may view the Site and access the information, products, material and services available on the Site. We reserve the right to alter the Site and any of the terms, conditions and provisions of the Site (whether contained in the Legal Notice, these Terms and Conditions of Use, the Privacy Policy or elsewhere), at any time. It is your responsibility (as the user) to visit the terms, conditions and provisions of the Site regularly and thoroughly.

Embroidered Production

-If you don't already have your logo digitized for stitching we'll get it done for you. Once it's ready you can use it for any future orders with us. **Digitized files created at no charge is the property of Embroidery With a Smile.

-If you already have your design send it to us by email together with a copy of your design preferably as a .jpeg image or artwork that we can scan into our systems to create a stitch file to control the embroidery machines. [email protected]

-We will certainly be in contact with you to discuss thread colors, cost, turnaround times, pick up & delivery, etc. **Standard production times are subject to variability based on order volumes.

-Upon receipt of your payment, we’ll digitize your logo to a stitching file, we will show you a test for your approval BEFORE we put the first stitch into a garment. Your approval is the most important part of our service.

-Once the payment is received and you approve the design, we will begin the actual production of your items. When the items are complete they will be delivered to you unless you request to pick them up.

-Prices subject to change without notice. Embroidery With a Smile will not be held liable for any claims or damages as a result of infringement of any copyright, patent or trademark of third parties.

Customers own garments

Although we take every possible precaution when handling your garments, we cannot be held responsible for any damage that may occur during the production process or errors interpreting your requirements. 

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